FAQ

 

What is your shipping policy?

SHIPPING TIME

Please allow up to five business days for your Aromatic oils to be shipped although most orders are processed within 2 -3 business days. All products are handmade in small batches to ensure quality and maximize shelf life. Orders are sent from Houston, Tx.

For apparel - please allow 7 - 10 business days for processing.

DAMAGED

If you have received a damaged, defective, or incorrect item, email contact@fertilealchemy.com with a photo of the damage, or the wrong item you received, as well as your order number. We will correct the mistake promptly.

DOMESTIC

We use USPS flat-rate shipping for orders within the US. Single bottle are shipped at a flat rate of $6.75. All orders over $75 receive FREE shipping.

INTERNATIONAL

For international orders please contact us to arrange shipping.

What is your return policy?

Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase. Please do not hesitate to reach out to us at contact@fertilealchemy.com at any time if you are unhappy with your order.  Due to the nature of our products, purchases are nonrefundable.   

If a product arrives broken or damaged, we are happy to send a replacement. However, a photograph as proof of the damage/defect is required.

Please note: We will not be able to refund the shipping cost. We will also not be able to refund purchases that were made from our stockists.

Fertile Alchemy is not responsible for any additional shipping costs for returns, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Fertile Alchemy

Are your products plant based?

Absolutely! To promote maximum fertility and hormonal health, all of our products are 100% plant based and vegan. 

Where do you source your ingredients?

Our organic Jojoba Oil is sourced right here in the U.S.A. Each essential oil in our blend is responsibly sourced. We always seek to use the finest ingredients while considering the impact on both our bodies and the environment.

Are your products safe during pregnancy and breastfeeding?

Fertile Alchemy Aromatic Oil is designed to support you during your fertility journey up to conception. Once you have confirmed a positive pregnancy test discontinue use. 

I am over 40, can I still use your oil?

Absolutely! My Mom uses our aromatic oil every day!

Any other questions?

Contact us.